FAQ

We’ve put together answers to some frequently asked questions to help ensure your shopping experience with Lomir is clear, simple, and stress-free.

Where is Lomir located?

Lomir is based in the United States. Our business address is:

590 E 37th St, Brooklyn, New York 11203, United States

Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the United States.

How long does delivery take?

Orders are typically processed within 1–2 business days (Monday–Friday).

After processing, shipping generally takes 5–7 business days.

Total estimated delivery time: 6–9 business days.

Will I receive an order confirmation email?

Absolutely. Once your order is placed successfully, a confirmation email with your order details will be sent to you.

Do you provide order tracking?

Yes. After your order is shipped, you will receive an email with a tracking number.
Tracking updates usually appear within 24–48 hours after shipment.

What is Lomir’s Return Policy?

You can find complete details about returns, eligibility, and processing times in our Return & Refund Policy section on the website. It outlines how to start a return and what conditions apply.

How can I request a return?

To initiate a return, please contact us at:

support@lomir.store

Be sure to include your order number and the reason for the return.

Are there any items that cannot be returned?

Certain products labeled as final sale may not qualify for returns.
These restrictions, if any, will always be mentioned clearly on the product page.

Customer Support

For any questions or assistance, our support team is here to help:

Address: 590 E 37th St, Brooklyn New York 11203, United States
Phone: +1 431 631-2032
Email: support@lomir.store

We’re dedicated to offering quick, helpful, and friendly support to ensure your experience with Lomir remains smooth and enjoyable.